bbd11's Privacy Policy
Your personal information is our top priority. This policy explains in detail how we collect your data, why we store it, and how we keep it secure.
Introduction & Scope
bbd11 is a trusted online gaming platform that provides cricket betting, live casino, slot games, and many other entertainment services for users in Bangladesh. This Privacy Policy ("Policy") explains how we — bbd11 — collect, process, store, and protect your personal information through our website bbd11.mom.
By creating an account or using any service on this platform, you are considered to have automatically accepted the terms of this Policy. Please read this Policy carefully. If you have any objection to anything in it, please refrain from using our services.
Data Collection & Use
1 What Data We Collect
bbd11 collects two types of information from you — information you voluntarily provide, and information our system collects automatically.
Information you provide:
- Full name, date of birth, and nationality
- Mobile number and email address
- Residential address
- National ID or passport details for identity verification
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Information provided when contacting our support team
Automatically collected information:
- IP address and device information (browser, operating system)
- Time, date, and duration of platform access
- Pages visited and click patterns (log data)
- Data collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
2 Purpose of Data Collection
bbd11 collects your information only for legitimate and necessary purposes. Each purpose is detailed below:
- Account management: To create, verify, and secure your account.
- Identity verification (KYC): To ensure platform security and prevent fraudulent activity.
- Transaction processing: To complete deposits and withdrawals and to maintain financial records.
- Customer support: To resolve your issues and maintain communication with the support team.
- Technical improvement: To improve platform performance and resolve technical issues.
- Legal compliance: To prevent financial crime and fulfil other legal obligations.
- Responsible gaming monitoring: To identify potentially problematic gaming behaviour and assist users.
3 Sharing Data with Third Parties
We do not sell your personal information or disclose it to third parties for any commercial purpose. However, in the limited circumstances below, some data sharing may be necessary:
- Payment processors: Necessary financial information shared with bKash, Nagad, Rocket, Upay, or banking partners to complete transactions.
- Technology providers: Trusted technology partners who operate gaming software, bound by strict confidentiality agreements.
- Law enforcement agencies: When required by court order, government directive, or legal obligation.
- Fraud prevention: When needed for investigation of money laundering or other financial crimes.
4 Cookies & Tracking Technologies
The bbd11 website uses cookies and similar technologies to help improve your browsing experience. Cookies are small data files stored on your device.
Types and purposes of cookies:
- Essential cookies: Maintaining login sessions and ensuring the core functionality of the platform.
- Functional cookies: Remembering your preferences and language settings.
- Analytics cookies: Understanding platform usage patterns and improving service quality.
- Security cookies: Detecting fraudulent access and keeping accounts secure.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Data Security & Your Rights
5 Data Security Measures
bbd11 has implemented industry-leading technical and administrative measures to protect your personal information. Our security framework ensures the following:
- SSL encryption: Our entire platform is protected by SSL (Secure Socket Layer) encryption, which secures all information transmitted between your browser and our servers.
- Data encryption: Stored sensitive data, particularly financial information and identity documents, is protected with strong encryption algorithms.
- Access controls: Access to your information is restricted to authorised personnel only, and every access is logged.
- Firewall & security monitoring: Round-the-clock system monitoring is in place to prevent unauthorised access or cyber attacks.
- Regular security audits: Our systems undergo regular security testing to identify and address any new vulnerabilities.
However, no method on the internet is one hundred percent secure. We make every effort, but a complete guarantee of security is not possible. Therefore, keeping your password safe and staying alert to unauthorised access is also your own responsibility.
6 Data Retention Period
We retain your personal information only for as long as necessary for the purposes described in this Policy, or as required to meet legal obligations. General guidelines are as follows:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, financial transaction records may be retained for a specified period as required by legal obligations.
- Dispute resolution: If any dispute, claim, or legal process is ongoing, the relevant information will be retained until it is resolved.
- Cookie data: Depending on the type of cookie, data is deleted after the session ends or after a set time period.
Once the required retention period has ended, we securely delete your information or anonymise it so that it can no longer be linked to you.
7 Your Rights & Choices
You have several important rights regarding your personal information. bbd11 respects these rights and supports you in exercising them:
- Right to access: You can request to know what information we hold about you.
- Right to correction: You can request that any inaccuracies in your information be corrected.
- Right to deletion: In certain circumstances you can request that your personal information be deleted, though this may not always be fully possible due to legal obligations.
- Right to restrict processing: In specific cases, you can request that the processing of your information be restricted.
- Right to portability: You can request a copy of the information we hold about you.
- Right to object: You can object to your information being used for specific purposes.
To exercise any of the above rights, contact us at [email protected]. We will process your request within a reasonable time.
8 Privacy of Minors
bbd11 is fully aware that protecting minors from online gaming is extremely important. For this reason:
- Our platform is for individuals aged 21 or older only.
- Age is verified at the time of account registration and proof of identity may be requested.
- We do not knowingly collect data from any minor.
- If we discover that a minor has created an account, that account will be suspended immediately and the associated information will be deleted.
If you believe a minor is using our services, please notify our support team.
Policy Changes & Contact
9 International Data Transfers
bbd11 relies on an international technology infrastructure. Your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:
- Transferred data is handled according to the same protection standards described in this Policy.
- Third-party service providers are contractually bound to maintain appropriate data protection measures.
- Industry-standard encryption is used for all transfers.
10 Changes to This Policy
bbd11 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy:
- We will provide a clear notice on the website.
- The "Last Updated" date at the top of the Policy will be changed.
- For significant changes, registered email addresses may be notified.
If you continue to use the platform after a change, it will be assumed that you have accepted the updated Policy. Therefore, it is recommended that you check this page regularly.
11 Links to Other Platforms
bbd11 may have connections to various game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) and payment services. These third parties have their own privacy policies, and bbd11 is not responsible for the processing of your information on their platforms.
It is recommended that you read the privacy policy of any third-party service before using it.
12 Responsible Gaming & Data Use
bbd11 places the highest importance on responsible gaming. Using data about your gaming activity, we can:
- Identify potentially problematic gaming behaviour.
- Assist with self-exclusion or setting limits when needed.
- Provide information and support related to responsible gaming.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
13 Privacy Enquiries
If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week to assist you.
Your request will be processed as quickly as possible. We may ask for additional information to verify your identity.
This Policy should be read alongside the Terms & Conditions and Responsible Gaming pages, as they together set out the overall rules governing your use of the platform.
Support Channels
When sending a privacy-related request by email, write "Privacy Request" in the subject line.
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